Refund Policy

Effective Date: April 2026

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At Duval’s Drinks, we are committed to providing a seamless and high-quality experience for every event. Due to the nature of our services, the following refund policy applies:

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Deposits

A non-refundable deposit is required to secure your event date. This ensures your booking is reserved and that we begin planning and preparation for your event.

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Cancellations

• 14+ days before the event: Any payments made beyond the deposit may be eligible for a partial refund.

• 7–14 days before the event: 50% of the total balance may be refunded (excluding the deposit).

• Less than 7 days before the event: No refunds will be issued.

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Rescheduling

We understand that plans may change. Clients may request to reschedule their event date based on availability. Deposits can be transferred to a new date if rescheduled at least 7 days in advance.

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Client Responsibilities

No refunds will be issued if:

• The event is canceled due to client-related issues

• Required access, space, or conditions are not provided for service

• Alcohol or necessary supplies (if client-provided) are not available

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Service Interruptions

If Duval’s Drinks is unable to fulfill services due to unforeseen circumstances (such as emergencies or severe weather), we will work with you to reschedule or provide a partial or full refund where appropriate.

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Custom Orders & Special Requests

Any custom items, specialty ingredients, or personalized materials purchased for your event are non-refundable once ordered.

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Contact Us

For questions regarding your booking or this policy, please contact us:

Duval’s Drinks
Email: duvalsdinks@gmail.com
Phone: (508)304-0143 or/and (774)330-8788